Frequently asked questions
Ordering
Do I need an account to order?
No. You can check out as a guest. An account just makes it easier to track orders and reorder later.
Can I change or cancel my order?
If it has not been dispatched, yes. Message us quickly through the Contact page with your order number. Once a parcel is on its way you will need to return it instead.
Something sold out. Will it come back?
Sometimes. Our edit changes constantly and stock is limited by nature. Sign up to THE CHINASIDE EDIT and you will hear first when new pieces land.
Delivery
How long does delivery take?
Standard tracked is 2 to 4 working days, express tracked is 1 to 2. Full detail is on the Delivery page.
How do I track my order?
You get a tracking link by email the moment your parcel is dispatched. It is also in your account under order history.
Do you ship outside the UK?
We currently ship within the UK. If you are elsewhere, message us and we will tell you what we can do.
Returns
What is your returns window?
30 days from the day your order arrives, on top of your statutory 14 day cancellation right. See Returns.
Who pays return postage?
You do, unless the item is faulty, damaged or not what you ordered, in which case we cover it.
How long do refunds take?
Five working days from the return reaching us, then a few more for your bank to show it.
Sizing
How do I know what size to order?
Use the Size Guide and read the fit note in the product description. Between sizes on outerwear or knitwear, size up.
Products
Are your products genuine?
Yes. Everything we sell is sourced through trusted channels and checked before it is listed. We use accurate brand names and honest descriptions throughout.
Why are your prices lower?
Careful sourcing and a tight, curated range rather than a warehouse of everything. The saving goes to you rather than into the markup.
Payment and security
What payment methods do you take?
All major credit and debit cards plus the express wallet options shown at checkout.
Is checkout secure?
Yes. Payments run through Shopify's secure encrypted checkout. We never see or store your full card details.
When am I charged?
At the point of order.
Question not covered here? Message us on the Contact page and we will come back to you within one working day.