Returns
Returns
If something is not right, send it back. No awkward questions.
You have 30 days
You can return any item within 30 days of receiving it. Under UK consumer law you also have a 14 day cancellation right from the day your order arrives, and a further 14 days to send the goods back. Our 30 day window sits on top of that, not instead of it.
Condition
Items need to come back unworn and unwashed, in their original condition, with all tags and labels still attached. Footwear should be tried on indoors and returned with its box. We cannot accept pierced jewellery, underwear or swimwear once the hygiene seal has been removed.
How to return something
- Message us through the Contact page with your order number and which items you are sending back.
- We will email you a return address and instructions.
- Pack the items securely, ideally in the original packaging, and include your order number inside.
- Send it with a tracked service and keep your proof of postage.
Return postage
Return postage is paid by you unless the item is faulty, damaged or not what you ordered. In those cases we cover it, so tell us before you send anything and we will sort the postage out.
Refunds
Once your return reaches us and passes a quick check, we refund within five working days to your original payment method. Your bank may take a few days more to show it. We refund the price you paid for the item, and standard outbound delivery too if you are returning a full order under your cancellation right.
Faulty items
If something arrives damaged or develops a fault, contact us with your order number and a photo. We will replace it, repair it or refund you. Your statutory rights are not affected by anything on this page.
Exchanges
The quickest way to change a size or colour is to return the original for a refund and place a new order, so you are not waiting on stock. If the size you want is running low, message us first and we will hold it where we can.
Not sure on sizing before you buy? Check the Size Guide.